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Internet Marketing

Just Because It’s An Online Business Doesn’t Mean You Can’t Provide Good Customer Service Says The Veterinary Consultant

Just Because It’s An Online Business Doesn’t Mean You Can’t Provide Good Customer Service Says The Veterinary Consultant

You might think that customer service isn’t as important when you make your living online. The problem with this is that most people who use online businesses expect a great customer service experience. It’s a fact of human nature that people want to be treated like individuals instead of cash sources. You’ll make a little bit of money if you simply set up your site and wait for customers to happen upon you. You will not make as much as you could; however, if you give those buyers a reason to come back and buy from you again! Believe it or not, practicing good customer service does not have to be difficult! Start today by offering the following solutions to your customers.

The first step to take is to keep and accurate and up-to-date record of your clients. The best way to do this is by either using customer management software or by creating a database of your own. You want to keep track of the first and last names of your clients so that you are always able to address them appropriately. You might be interested to learn how much a little formality can do to improve your bottom line and keep customers coming back. It is, after all, much more personable than “Hello”.

It’s a good idea to give your customers a way to get in touch with you offline, whether it’s by telephone or mail. You could always get a low cost postal box or the equivalent type of box offered by private companies. Skype is also very popular today, as well as cheap. Having such a presence offline will make people trust you more, especially if they can easily reach you on the phone or by Skype calls. You can set up certain hours that you will accept phone calls and publish them on your site. Then actually be at your computer during those hours. This kind of personal interaction will probably help you do more business, as you can do a better job selling when you talk to someone directly.

Make sure your e-mail is up and working. People really don’t like having their e-mails bounce back to them when they ask a question about a product. If you clean out your inbox so it doesn’t get filled beyond capacity this should not be a problem. You definitely don’t want to be considered a spammer, and this can happen if many people get e-mails bounced back to them.

Good customer service is smart business. Check with other internet marketers to see what kind of customer service they offer. You will quickly see how those who give good customer service are bringing in more sales than those who pay no attention to keeping their customers happy. Think along the lines of inviting real people to buy from you, not just customers. You can’t see them as just accounts that pay you money. Treating them with respect and kindness will encourage them to buy from you again and again and again.

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Marketing

Smart Web Design Will Help You Succeed Says The Veterinary Consultant

Smart Web Design Will Help You Succeed Says The Veterinary Consultant

You must have your own website to succeed online. Anyone who is involved with internet marketing is familiar with this truism. If you want to sell your products online, however, you have to do more than just put up a page and hope people will come. When people visit your website, they have to be impressed enough with what they see that they trust you and are willing to give your products a chance. It does not have to be difficult to create a website that people will like and return to. Here are a few hints that you can put into practice today to make your website more popular among online buyers.

White space in your website: Nothing to be afraid of! Some web designers believe that white space is bad. That’s the main reason for the over-whelming numbers of sites with too many photos and wild colors. White space on your site has many good qualities, plus it adds a professional and ‘clean’ appearance. More importantly, it helps relax the eye and allow it to focus on what is most important. When you fill a site with color and images, your visitors will have a hard time figuring out where to look on the page.

See how your site looks when loaded by a few different browsers. Some people who only use one browser don’t know this, but a website can look very different depending on which browser you use. What shows up as bright pink in Mozilla Firefox could show up as darker pink or even brown in Internet Explorer or Google Chrome. It might seem like a pain to look at your site in all of the different browsers but it is well worth the time. A portion of your web traffic will be coming from each of the browsers, so you want your site to work properly on all of them. You should check your site thoroughly, including all the pages, links, buying buttons and colors. This is worth doing to ensure all of your visitors can see your site as it should be.

Make sure you have a good ratio of entertaining text to selling text. Remember, people don’t like to be sold on anything, so you never want to overdo it with the selling words. If your readers feel like you are being too pushy they are more likely to move on to someone else’s site. You should test it out, but you can try using about 25% for sales copy and 75% for information content. Consider that aggressive selling will not foster a feeling of much trust in you. Obviously, you want your visitor to read everything you offer, and then find that order button and purchase. Violating all of these principles creates a feeling of alienation, and that will not make any sales.

You can actually build a quality, profitable website without any special skills nowadays. You can build a website that really stands out if you invest some time and work into it. The majority of what makes a website good can be equated with common sense. If something seems like it might be a bad idea, don’t do it. It is as simple as that. People are much more likely to buy something from a site they like and can easily read.